Schedules define active hours that you can use to control available times for agents and routing features.  Schedules are built using days of the week and hours of the day rather than specific calendar dates.

If you are using schedules to customize your routing, we recommend applying them only where needed and testing call routes when your setup is complete.  Using schedules at multiple stages in a call route can cause issues if there are unexpected conflicts or gaps in the available times.  See Troubleshooting Schedules for help understanding how schedules affect call routing.

Creating a Schedule

  1. Navigate to Numbers → Schedules.  If you do not already have a schedule in your account, you’ll be directed to a new schedule settings page.  Otherwise, click New Schedule in the upper right corner.
  2. Enter a name and optional description for your schedule.
  3. Select the applicable time zone.
  4. Click Save Changes.
  5. In the Times section, you can begin to set the available times for this schedule.  Click + Add Time.